Privacy Policy

Strong Heart Awakening (“us”, “we”, or “our”) operates the https://www.strongheartawakening.com/ website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.strongheartawakening.com/

 

 

1. Introduction

1.1  I am committed to safeguarding the privacy of my website visitors and service users; in this policy I explain how I will handle your personal data.

1.2  By using my website and agreeing to this policy, you consent to the use of cookies in accordance with the terms of this policy.

 

2. Credit

 

2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).

 

3. How I use your personal data

 

3.1 In this Section 3 I have set out:

(a) the general categories of personal data that I may process;

(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data

(c) the purposes for which I may process personal data; and

(d) the legal bases of the processing.

3.2  I may process data about your use of my website and services. The usage data may include, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of my website and services. The legal basis for this processing is my legitimate interests, namely monitoring and improving my website and services.

3.3  I may process your personal data that is provided in the course of the use of my services. The service data may include any of the personal details that you provide at the time of agreement. The source of the service data is Strong Heart Awakening. The service data may be processed [or the purposes of operating my website, providing my services, ensuring the security of my website and services, maintaining back-ups of my databases and communicating with you. The legal basis for this processing is my legitimate interests, namely the proper administration of my website and business.

3.4 I may process information that you post for publication on my website or through my services. The publication data may be processed for the purposes of enabling such publication and administering my website and services. The legal basis for this processing is consent.

3.5 We may process information contained in any enquiry you submit to me regarding products and/or services. The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is consent.

3.6 I may process information that you provide to me for the purpose of subscribing to my email notifications and/or newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is your double opt-in consent. You, of course, have the option in every newsletter to unsubscribe immediately and your data will be erased completely and immediately.

3.7 We may process information contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication. My website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is my legitimate interests, namely the proper administration of my website and business and communications with users.

3.8 In addition to the specific purposes for which I may process your personal data set out in this Section 3, I may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which I am subject.

3.9 Please do not supply any other person’s personal data to me, unless I prompt you to do.

 

4. Providing your personal data to others 

 

4.1 I may disclose your personal data to my insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes. (this will mainly happen when you book one-to-one counselling or coaching sessions with me).

4.2 Financial transactions relating to my website and services may be handled by my payment service providers. I may share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at www.paypal.com.

4.3 In addition to the specific disclosures of personal data set out in this Section 4, I may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which I am subject, or in order to protect your vital interests or the vital interests of another natural person.

 

5. International transfers of your personal data

5.1 In this Section 5, I provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2 The hosting facilities for my website are situated in the Germany and Macedonia. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to the Germany and Macedonia will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission and The Privacy Shield.

5.3 You acknowledge that personal data that you submit for publication through my website or services may be available, via the internet, around the world. I cannot prevent the use (or misuse) of such personal data by others.

 

6. Retaining and deleting personal data

6.1 This Section 6 sets out my data retention policies and procedure, which are designed to help ensure that I comply with my legal obligations in relation to the retention and deletion of personal data.

6.2 Personal data that I process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 I will retain and delete your personal data as follows: (a) Personal data will be retained for up to 72 months following our counselling/coaching agreement, at the end of which period it will be deleted from my systems.

6.4 Notwithstanding the other provisions of this Section 6, I may retain your personal data where such retention is necessary for compliance with a legal obligation to which I am subject, or in order to protect your vital interests or the vital interests of another natural person.

 

7. Amendments

 

7.1 I may update this policy from time to time by publishing a new version on my website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3 I may notify you of changes to this policy by email (if you subscribe to our newsletter) or through my website.

 

8. Your rights

8.1 You may instruct me to provide you with any personal information I hold about you; provision of such information will be subject to: (a) the payment of a fee (currently fixed at GBP 10.00); and

(b) the supply of appropriate evidence of your identity for this purpose, I will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.

8.2 I may withhold personal information that you request to the extent permitted by law.

8.3 You may instruct me at any time not to process your personal information for marketing purposes.

8.4 In practice, you will usually either expressly agree in advance to my use of your personal information for marketing purposes, or I will provide you with an opportunity to opt out of the use of your personal information for marketing purposes. Opting in and out of marketing purposes means subscribing or unsubscribing to our newsletter.

 

9. Children’s Privacy

9.1 Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

10. Cookies used by our service providers

10.1 My service provider may use cookies and those cookies may be stored on your computer when you visit our website.

10.2 I use Google Analytics to analyse the use of my website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/  

10.3 Google AdSense DoubleClick Cookie

Google, as a third party vendor, uses cookies to serve ads on our Service. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.

You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

10.4  Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

11. Managing cookies

11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-websitepreferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-deletemanage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

11.2 Blocking all cookies will have a negative impact upon the usability of many websites.

11.3 If you block cookies, you will not be able to use all the features on my website.

 

12. Security

12.1 We take many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:

  • Hardware stored in secured datacentres behind firewalls
  • All access to information restricted by password and/or secure key
  • Restrictions to what information can be accessed via any location

12.2 Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.

Of course you are responsible for keeping your password and user details confidential. Nobody at StrongHeartAwakening.com will ever ask you for your password, so please don’t trust anybody asking you for it.

 

12. My details

12.1 My website is owned and operated by Jennifer White.

12.2 You can contact me:

(a) using my website contact form;

(c) by telephone, on +44 (0) 7738 929 404;

or

(d) [email protected]

Last updated 25th of May 2018.